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Follow on Google News | Service Stream selects TOA Technologies to create holistic view of field service teams in AustraliaEssential Network Services provider deployed TOA’s field service management solution in February 2013 to deliver exceptional field service management for the NBN nationwide high-speed fiber network roll-out
By: TOA Technologies “Our customers trust us to onboard the best trained field technicians quickly and deliver excellence, every time,” said Craig Wishart, CIO for Service Stream. “And in order to meet and exceed their expectations, it’s important that we have a flexible platform to manage a wide variety of field-based activities. With its cloud-based field service management solution that works on any device, TOA Technologies was the clear choice to scale one application across our field workforce, providing the levels of customer and in-field management we were seeking.” Service Stream chose to partner with TOA Technologies (http://toatech.com/ “I have been impressed with the focus, support and service from the TOA Technologies team,” said Wishart. “We’ve seen high adoption rates in the field already, particularly driven by the collaboration between TOA and the Service Stream Information Services team. As we continue implementation, it’s clear that this field service management project is fundamental to our go-forward strategy, transforming both core customer management and dynamic scheduling processes.” “Service Stream, like other best-of-breed contractors, has a unique business model – it has many different types of field teams serving different types of businesses across a broad geographic and vertical landscape. In order to best manage and fulfill its requirements, customer expectations and the bottom line, the company couldn’t have a different field service management system for each line of business, nor could it wait around for a solution that would take a year or more to implement,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Service Stream needed a system to unify their view of the business and to standardize processes quickly and cost effectively. “By choosing TOA’s ETAdirect, Service Stream met all these requirements and more. Service Stream’s mobile workforce evolution is the perfect example of why a configurable, cloud-based field service management solution makes a difference, especially when it comes to providing a lower total cost of ownership, enormous flexibility and faster results. We’re proud to offer Service Stream the only solution on the market that has these qualities – ETAdirect – partnering with the contractor to continue to grow the business and improve the customer experience through field service (http://toatech.com/ TOA Technologies operates in 22 countries worldwide, including Australia and New Zealand. In 2011, TOA secured its presence in the region with a team on the ground and an office in Sydney. For more information about how TOA Technologies’ About Service Stream Limited Service Stream is a public company listed on the Australian Securities Exchange (ASX Code: SSM) with annual revenues of approximately A$600 million. The Service Stream Group is a provider of essential network services to the telecommunications, energy and water industries. Service Stream operates out of more than 50 locations nationwide and maintains a workforce of over 4,000 employees and contractors. For more information please visit www.servicestreams.com.au. About TOA Technologies TOA Technologies is the leading provider of field service and mobile workforce management applications. ETAdirect (http://toatech.com/ Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/ End
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