Student concession card replacements set to peak during March school holidays with expected increase of 10% of reported lost cards
Singapore, 13 March 2013 - TransitLink is pleased to report that its online student concession card replacement feature introduced last year is gaining traction among tech savvy students (and parents), with over 4,000 replacements processed since it was introduced.
The feature is well received as it has been timely introduced as an online solution to meet the increase in student concession card replacements, which is expected to peak during every school holiday with an expected 10% increase in replacements.
Past experience have shown that while student commuters tend to replace their lost concession cards a few days before the new school term starts at Concession Card Replacement Offices, many are becoming more receptive to using the new online feature – this is likely due to the high penetration rate of smartphones in Singapore which facilitates for easy access.
To date, over 4,000 tech savvy student commuters have chosen to have their concession cards replaced online through their electronic gadgets (i.e. smartphones, tablets and PCs). These student concession card holders enjoyed the convenience of having their cards processed within three working days without having to make a visit to any of the six Concession Card Replacement Offices.
TransitLink is expecting a projected 10% increase in student card replacements during the upcoming March school holidays and would like to encourage replacement applications to be submitted online early. This will allow students to receive their cards in time before the new school term starts.
For a step-by-step guide on online card replacements, please see appended.
Student Concession Card Replacement Fee and Designated Concession Card Replacement Offices
Replacement charges include a flat administrative fee of $10, $5 card cost and $3 personalisation fee.
For more information on replacement of lost concession cards, the public can call TransitLink's Hotline at 1800 7674 333 or visit TransitLink website at www.transitlink.com.sg
About Transit Link Pte Ltd
Transit Link Pte Ltd was incorporated on 16 November 1987 and became a subsidiary of the Land Transport Authority on 30 April 2010.
TransitLink is the transit merchant acquirer for Singapore's public transport system. It processes transit transactions and apportions revenue to the Public Transport Operators. In addition, it acts as an agent for card managers, providing card sales, refunds and replacements. As a master load agent, TransitLink provides transit top-up services for all card managers in Singapore.
Website: www.transitlink.com.sg
For media enquiries, please contact:
Ms Corrine Ng
Vice President, Corporate & Marketing Communications
Email: Corrine_Ng@transitlink.com.sg
Tel: (65) 6236 6610
Ms Calista Wong
Executive, Corporate & Marketing Communications
Email: Calista_Wong@
Tel: (65) 6236 6644
PR Agency
Ethan Ang
The Right Spin Pte Ltd
Email: Ethan@therightspin.com.sg
Office: (65) 6325 5927
Mobile: (65) 9232 3150
Jeslyn Pua
The Right Spin Pte Ltd
Email: jeslyn@therightspin.com.sg
Office: (65) 6325 5929
Mobile: (65) 9369 9598
