Computer Repair and Support Franchise PC PAL was chosen from a line-up of 5 other national players in the Service and Support category, by a panel of some 100+ leading and influential computing/technology executives. The awards, held at the prestigious Royal Garden Hotel in Kensington and attended by nearly 400 people, were hosted by comedian and actor Terry Alderton.
Judging criteria included product knowledge, customer satisfaction, success rate and marketing activity. PC PAL had been nominated 3 times previously in this category before scooping the prize this time.
Since being established by husband and wife team Jat and Julia Mann 7 years ago PC PAL has gone from strength to strength and, after launching a franchise opportunity in 2008 has now grown to become the largest computer repair franchise in the country, covering 58 areas across the UK and Ireland.
“I’m so proud that PC PAL has been recognised by this award,” said Managing Director Jat Mann. “The foundation of the company, which was the inspiration behind it, has always been about providing exceptional customer service which underpins the ethos of our entire network. All our franchisees are trained and qualified to the highest standards as well as taking the greatest pleasure from helping customers with their computer problems. It’s what we do and we love it!”
“We would like to thank not only our hard-working team of engineers for their dedication but also our loyal base of many thousands of customers across the UK and Ireland who have supported us over the years by continuing to come back to us time and time again, as well as referring us to family and friends. We will continually strive to provide them the best possible service offered in our industry.”