The J.D. Power study is based upon a survey of 91,000 customers who own or lease new vehicles representing model years from 2008 to 2012, and who bring their vehicles to the dealership for repair and maintenance services.
The five criteria that customers were asked to evaluate were:
• Service initiation
• Service quality
• Service advisory
• Service facility
• Vehicle pick up
GMC dealers were given a 5-Star Rating, scoring 819 on a 1,000-point scale, while Cadillac scored 858 in the luxury category, only slightly below the 862 of Lexus.
This official recognition coming from the customers themselves is indeed an honor of the highest order. It points to the exceptional services provided by dealerships such as Pat McGrath Buick GMC Cadillac, where they offer the full range of auto care services, including:
• all maintenance and warranty services
• brake service
• tire mounting, rotation, and balance
• engine diagnostics
• major repairs, such as engine rebuild and replacement
They also go the extra mile in providing a convenient online service appointment request form, along with GMC, Buick, and Cadillac Scheduled Maintenance Menus, and a handy “Ask a Tech” feature on their website.
It is this kind of dedication to cutting through the hassle and inconvenience often associated with getting your vehicle serviced, which is reflected in the outcome of the J.D. Power and Associates Customer Service Index Ranking.
To learn more about the top ranked customer service of the GM brand dealerships, those interested are encouraged to visit Pat McGrath Buick GMC Cadillac. They are located at 1040 North Center Point Road, in Hiawatha, IA, between Stamy Road and Dina Drive, just minutes from Cedar Rapids, Iowa City, and Center Point. For hours and directions (http://www.mcgrathbgc.com/