The ability to deliver locally relevant customer experiences is becoming a crucial differentiator for global businesses. By enabling customers to control their entire digital content ecosystem – whether through content creation, content management, multi-channel distribution or any other content-related task – SDL is putting customer experience at the forefront of how businesses today drive loyalty and increase sales.
“As SDL focuses on customer experience management, we couldn’t think of a partner more deserving of this inaugural award than Tahzoo,” said Jan Jaap Kolleman, CEO of SDL’s Content Management Technologies division. “Tahzoo has an innovative and creative approach toward simplifying common challenges businesses have. With their expertise and laser focus on the needs of their customers, companies around the globe are now realizing what it’s like to take customer experience management to the next level.”
With a dedicated staff of experienced SDL professionals in North America, Tahzoo has helped some of the world’s most renowned Fortune 500 companies orchestrate customer experience management using SDL solutions by combining the engineering rigor of a technology firm with the creative innovation of a digital marketing agency. The company has three business divisions dedicated to SDL solutions, including Consulting, Managed Services and Custom Software development.
“Tahzoo was founded to advance customer experience management. We made a very conscious decision to dedicate ourselves to helping our clients understand who their customers are, what to say to them next and how to engage them in an omni-channel, multi-device, always connected world,” said Brad Heidemann, Chief Executive Officer and founder of Tahzoo.
“We looked at the landscape of technology solutions that enabled relevant, engaging and persuasive customer experiences. We believe, SDL not only provides the most complete set of solutions, but does the best job of integrating its software. We look forward to expanding our partnership with SDL, working closely with our mutual customers, as well as the company’s product and strategy teams.”
Tahzoo is a customer experience management agency that empowers the Global 1000 to create and deliver customer experiences that are engaging, relevant and persuasive across all digital channels and devices. The company was founded in 2010 and employs one of the largest teams of SDL Tridion professionals in North America. As a leader in customer experience management, Tahzoo is a pioneer in Enterprise Marketing Platform implementations, managed services and optimization.
SDL enables global businesses to enrich their customers’ experience through the entire customer journey. SDL’s technology and services help brands to predict what their customers want and engage with them across multiple languages, cultures, channels and devices.
SDL has over 1,500 enterprise customers, 400 partners and a global infrastructure of 70 offices in 38 countries. 42 out of the top 50 brands work with SDL. For more information, visit www.sdl.com (http://www.sdl.com/