YOMDELHURST, UK, 14 Mar, 2013. Yomdel (http://www.yomdel.com)
The Yomdel service brings together world-leading live chat software, skilled live chat operators and extensive expertise to help online retailers increase website conversion rates, boost average order values and create happy customers that share their Yomdel experience and return time after time.
“Yomdel’s long term ambition is to donate at least 5% of its net profit annually to charitable causes. This is the first of many such initiatives that we are planning,” said Andy Soloman, Yomdel CEO. “Yomdel wishes to demonstrate how important it is for businesses to be socially aware and be seen to deliver on their promises.”
At IRX 2013, Yomdel will also help smaller and low traffic ecommerce businesses that ordinarily would not be able to afford 24/7 live chat through offering them free setup and deployment of the service worth up to £2,000. This will remove a significant barrier to entry and they will be able to focus on securing the positive ROI that Yomdel delivers.
Yomdel has its full commercial launch at IRX and the service will allow ecommerce businesses, of whatever size, to increase sales by chatting with customers online 24/7 in real-time.
Live chat is at the tipping point of adoption in the UK, and those ecommerce businesses that use it well report significant improvements in sales and AOV. Yomdel recognises that many businesses lack the time, resources and expertise to deliver great live chat support.
Yomdel offers a flexible approach where clients can either pay for dedicated teams on an FTE basis, or on a metered per chat basis. However, for many, the most attractive proposition is the Yomdel performance-
At IRX 2013, Yomdel will welcome visitors to stand E25, while Andy Soloman will also be speaking as part of a panel looking at Advanced Selling Techniques in the eSeller Theatre at 2pm on 20 March. In particular he will focus on how etailers can help create a personal service for online customers through delivering real-time answers to questions.
Yomdel is the first company in the UK to offer 24/7 end-to-end live chat operator services. Yomdel clients have live chat software and fully trained operators standing ready to engage with website visitors 24 hours a day, 365 days a year. The services target chat sales conversions of up to 20%, reduced shopping basket abandonment by 50% and customer satisfaction scores of 85%+.
Yomdel’s live chat services can be used on any website for online sales, lead generation or customer service and support.
Companies that can benefit from Yomdel include everyone from very small, low traffic private businesses to global corporations.
For more information contact Andy Soloman on +44 (0)1403 588048 or +44 (0)7928 542917. Email andy.soloman@