Warranty Chain Management (WCM) Conference Features Mike Schuler of Zylog, on March 13th, 2013

PRLog (Press Release) - Mar. 11, 2013 - Toronto, Ontario (POST) March 11, 2013 – Warranty Professionals and Executives are all meeting at the Warranty Chain Management (WCM) Conference (http://www.warrantyconference.com/), an event where experts “discuss warranty related issues and develop warranty management as a recognized discipline”1. WCM Conference, taking place on March 12th, 13th and 14th, will transform San Diego’s Hyatt Regency Mission Bay Spa and Marina (1441 Quivira Road, San Diego, CA) into the Warranty hot spot.

“WCM is a growing area of interest in many companies, ranging from large multi-nationals through to mid-size and smaller engineering, call center management and warranty service providers. Effective warranty management has the capability to significantly impact a company’s bottom line profitability and drive competitive advantage.”1

On Wednesday, March 13th (http://www.warrantyconference.com/images/stories/s3t5b_ms...) Mike Schuler will discuss From Horrors to Heroes: How Big Data and Software Tools are Transforming Warranty Management. This presentation will highlight specific examples of warranty management issues in the consumer electronics and PC industry and how problems were identified and changed through innovative solutions. Based on industry case studies, it will illustrate how software tools and data collection methods are changing the nature of claims adjudication and the relationship between manufacturers, retailers, service providers and TPAs. The final segment of the presentation will outline best practices and tools which could transform the industry.

Mike Schuler has over thirty years of aftermarket services industry experience including eighteen years with major reverse logistics and service parts providers and thirteen years in the rental/lease industry. He formerly served as President of Micro Product Distributors and in his current role he is responsible for business development in the U.S. for Zylog, a Top 50 ranked IT Services Company providing Consulting, Software and Service Delivery Solutions.

About Zylog
Providing professional services and solutions with local delivery teams, Zylog proudly represents top talent in IT, Engineering, Health Care, Government, and Retail positions. As an application designer and developer, Zylog has introduced an Enterprise Social Media CRM to empower consultants, contractors, and employers with powerful HRIS supported by highly skilled recruiting and customer care representatives. Brainhunter.com by Zylog provides contractors with unparalleled services, benefits, training and personal development previously reserved for employees of Fortune 500 organizations. Zylog recruiters take a personal interest in independent consultants and the community.

For more information, visit http://www.warrantyconference.com and www.Zylog.ca

1: Source: http://www.warrantyconference.com/about-wcm.html  

Contact:

Marketing Team
ZYLOG SYSTEMS (CANADA) LTD

2 Sheppard Avenue East | Suite 2000 | Toronto, ON Canada  M2N 5Y7
Phone:  416.225.9900 x4354
Email:  Marketing @zylog.ca

www.Zylog.ca