The Yomdel service brings together world-leading live chat software, skilled live chat operators and extensive expertise to help online retailers increase website conversion rates, boost average order values and create happy customers that share their Yomdel experience and return time after time.
“We have been refining the service with our pilot clients and are delighted to be able to take Yomdel to its full commercial launch,” said Yomdel CEO Andy Soloman. “We are able to offer a fantastic best-in-class end-to-end live chat service that makes a significant impact on increasing online sales, and which also delivers in-depth customer intelligence that our clients can use to continuously improve their offering.”
Yomdel is unique in that it uses the most experienced live chat operators located around the world. Clients are then matched to live chat operators that have existing sector expertise, which gives a firm foundation for the bespoke training that then takes place.
“We understand how important brand is to our clients, and that the Yomdel operators need to be a natural extension of the existing customer services teams,” said Andy. “Yomdel clients are able to work closely with their operators to ensure brand values are reflected and build confidence in their teams.”
Live chat is at the tipping point of adoption in the UK, and those ecommerce businesses that use it well report significant improvements in sales and AOV. Yomdel recognises that many businesses lack the time, resources and expertise to deliver great live chat support.
Yomdel offers a flexible approach where clients can either pay for dedicated teams on an FTE basis, or on a metered per chat basis. However, for many, the most attractive proposition is the Yomdel performance-
“Brands love paying for performance. There are no fixed costs and Yomdel is paid a fixed fee or share of the basket according to the number chats that convert to sales,” said Andy. “There’s no risk, and lots of upside!”
At IRX 2013, Yomdel will welcome visitors to stand E25, while Andy Soloman will also be speaking as part of a panel looking at Advanced Selling Techniques in the eSeller Theatre at 2pm on 20 March. In particular he will focus on how etailers can help create a personal service for online customers through delivering real-time answers to questions.
Yomdel is the first company in the UK to offer 24/7 end-to-end live chat operator services. Yomdel clients have live chat software and fully trained operators standing ready to engage with website visitors 24 hours a day, 365 days a year. The services target chat sales conversions of up to 20%, reduced shopping basket abandonment by 50% and customer satisfaction scores of 85%+.
Yomdel’s live chat services can be used on any website for online sales, lead generation or customer service and support.
Companies that can benefit from Yomdel include everyone from very small, low traffic private businesses to global corporations.
For more information contact Andy Soloman on +44 (0)1403 588048 or +44 (0)7928 542917. Email andy.soloman@