If organisations want more than ‘just good enough’ for operations management and the back office they will have to look outside of ERP and CRM.
Here is a product suite that has been developed to specifically manage and optimise back office operations without changing existing core processes or systems. eg have applied the principles of production management methodology to their knowledge of back office operations in the services sector . The solution provides good support for workforce management and capacity planning. eg have recognised that you cannot implement a complete solutions without providing client services that firstly trains managers in how to manage, using their management methodology and, secondly, configures the solutions to work with an organisation’
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