The final report, which brought the study to a conclusion, was recently presented by Venki Technologies CEO Wallace Oliveira during the web event (webinar) “Presenting the study on BPM in Brazil”, which, just as the study itself had done, moved a diverse array of professionals that represented companies of different sizes and market areas, them having or not actually participated on the research from which data was taken for the study.
According to Manoel Pacheco, BPM consultant and one of the attendees to the event, the initiative from Venki was very worthwhile for him as someone from the area. “As a professional working with BPM projects, I have a particular interest in getting to know the scenario that was made an object of study by Venki, and so I couldn't have missed out on the event. And it far exceeded my expectations, by the way”, he comments.
The consultant also highlights the fact that the initiative from Venki, which measured and analyzed the knowledge Brazilian companies had about BPM, presents a solution when it comes to improving the usage of the tool. “As you can't improve what you don't know, it's very important to measure, analyze and understand how BPM is being used by companies so that we can enlarge and advance the dissemination and expansion of this tool, which will greatly help solve the productivity issues companies come across daily”, he adds.
To Sabrina Miguel dos Santos, processes analyst from an insurance and social security company who also took part in the event, the study by Venki contributes to spreading this idea. “Based on this study we can get to understand how interested companies are in BPM, being them from the private or the public sector, and get to know if we're still just getting started or if we've gone a little further down the road to making BPM more popular and making companies understand its importance better”, she explains.
The analyst believes that studies such as this one are interesting and useful, as they foreground the importance of BPM for service providing companies. “I see the study as a way to spread information around so that interested people and even people who don't know anything about it yet might get to know how important it is for service providing”, she concludes.
Among the attendees, there are as many of them that have had the processes in their companies mapped out as those who haven't yet. Hence it is plain noticeable that interest in BPM has been garnering attention not only from those who already know the subject, but that it has rather been on the rise for those who, facing fierce competition in the market, seek to adopt improvement measures in their processes as a differential that will enable them to guarantee the provision of services with the highest standards of quality.