Thursday 16th May 2013 – Central London
• Siobhan Coughlan, Programme Manager, Productivity, Local Government Association
• Allen Graham, Chief Executive, Rushcliffe Borough Council
• Annette King, Innovation Manager, Digital Birmingham, Birmingham City Council
Capita’s 6th Customer Insight in Public Services conference explores how customer insight can help shape services making them more targeted, ensuring they deliver real benefits for the customer and help reduce the cost to serve. Hear how successful projects have made a real difference and how to clearly demonstrate the benefits to customers and to your own organisation.
This conference aims to provide a platform for sharing best practice from across the public sector focusing on providing delegates with the skills and knowledge needed to deliver customer-centred local services, which enhance outcomes and deliver efficiency gains.
Contact: Fran Langham on fran.langham@