Peter Hamilton, Partner said “Being short-listed for this prestigious award is clear recognition of our firm’s continued commitment to client care. We have continuously improved the way we handle client matters from the initial enquiry right through to the conclusion of a matter. We have sought to re-define outstanding client satisfaction through extensive training and the development of our client care bond. This document sets out the required standards expected of staff when dealing with clients and also the level of service that clients should expect when instructing us. We believe that our approach to client care is a clear differentiator which really sets us apart from other local and national law firms.”
Tinsdills Solicitors have recognised that for many people visiting a solicitor can be a stressful time and that many firms do not provide such a high standard of service. Each of our clients is sent a satisfaction questionnaire after a matter has concluded asking for feedback on a variety of different areas including how their calls were handled and whether the matter cost what they expected. The satisfaction levels resulting from these surveys are published on the firm’s website and updated monthly; the most recent figures show that 100% of our clients would use Tinsdills Solicitors again or recommend them to friends and family.
There is substantial competition for the East Cheshire Chamber’s awards. The award’s recipient is decided by a panel of judges, drawn from diverse member organisations across the region who will be looking for evidence not only of past achievements, but also plans to further improve things in the future. The award ceremony will be held on Friday 22nd March at Cranage Hall.
About Tinsdills Solicitors
Tinsdills Solicitors are one of the largest and most experienced firms in North Staffordshire and South Cheshire with offices in Leek, Hanley, Newcastle-under-
Our specialised departments offer an expert and friendly legal advice service for personal and business clients including residential property, family law, company and commercial, wills trusts and probate, professional negligence and personal injury. For more information call 01782 652300 or visit http://www.tinsdills.co.uk
01782 652 365