ManageEngine Introduces Industry’s First Voice-driven Mobile Apps For Help Desk

PRLog (Press Release) - Mar. 4, 2013 - Dubai, UAE, 4th March, 2013 — ManageEngine (http://www.manageengine.com/), the real-time IT management company, today launched the very first speech-driven mobile applications for the IT help desk, the ServiceDesk Plus (http://www.manageengine.com/servicedeskplus) voice-enabled iPhone and iPad apps. The apps set a new standard for help desk software, incorporating powerful speech recognition technology to enable IT professionals to manage the entire lifecycle of help desk incidents from a single platform — from executing commands and dictating notes, to assigning or closing out tickets. ServiceDesk Plus is launching first for iPhone and iPad users, with other operating systems to follow.

“Think of this as Siri for the help desk,” said Raj Sabhlok, President of ManageEngine. “The ServiceDesk Plus voice-enabled iPhone and iPad apps deliver groundbreaking new functionality that nobody else is offering for the IT help desk. Our new iOS apps are going to change the way people think about operating their help desk, making IT technicians’ lives simpler, faster, more satisfying and more productive.”

Today, the majority of IT help desk technicians are glued to their desktop computers, troubleshooting and emailing end-users. A mobile app frees those help desk technicians to handle trouble tickets from anywhere, anytime. But without speech recognition, technicians are forced to use tiny onscreen keyboards, limiting capability and ability to multi-task. Voice-enabled mobile apps let technicians forgo the keyboard and dictate their commands and notes, reducing frustration, improving productivity and increasing customer satisfaction.

Setting the New Help Desk Standard

Created in response to high customer demand, the new ServiceDesk Plus iPhone and iPad apps reflect the latest trends in enterprise software, as customer service, call center and help desk software embrace cutting-edge social and mobile tools in order to improve efficiency. To that end, the ServiceDesk Plus iPhone app incorporates speech recognition technology from Nuance Communications, Inc. (http://www.nuance.com/), to deliver complete voice-enabled IT help desk mobile apps with an interactive, Siri-like user experience. As a result, the ServiceDesk Plus iOS apps execute spoken commands and performs voice-to-text data entry. The new voice-enabled features let users:

·         Dictate tickets

·         Edit tickets

·         Reply to tickets

·         Assign/reassign

·         Close tickets

In addition to the voice features above, the ServiceDesk Plus iPhone and iPad apps also include a number of features that can be accessed via the iOS touchscreen, enabling users to:

·         Create new tickets, categorise, and edit request details

·         Assign/pick up requests

·         Reply to users with resolution and close tickets from the app

·         Track time spent on tickets via Worklog

·         Perform searches based on subject, requester or priority

·         Customise the request view

·         Track the time spent on tickets using Worklog

·         Update the status of the requests

Pricing and Availability

The voice-enabled iPhone and iPad apps for ServiceDesk Plus are available now from the Apple App Store, free of charge with ServiceDesk Plus. Download the appropriate free app via one of the following links:

·         ServiceDesk Plus iPhone: http://www.manageengine.com/products/service-desk/mobile-...

·         ServiceDesk Plus iPad: http://www.manageengine.com/products/service-desk/help-desk-ipad-app.html

·         ServiceDesk Plus (Manage Service Provider) iPhone: http://www.manageengine.com/products/service-desk-msp/iphone-app.html

·         ServiceDesk Plus (Manage Service Provider) iPad: http://www.manageengine.com/products/service-desk-msp/ipad-app.html

Support for additional mobile operating systems will be announced in the coming months.

Media Contact:

Gitanjali Sreepal (Geet)
ManageEngine
gitanjali.s@manageengine.com
Follow us on Twitter: @manageengine (http://www.twitter.com/manageengine)

Or

Nirmala D’souza

OAK Consulting FZ LLC

+971507343840

nimi@oakconsulting.biz

Photo:
http://www.prlog.org/12091136/1