Dovetail Support Suite for HR 6 includes over 40 new features and improvements designed to enhance user experience, provide more detailed and insightful reporting, and better handle employees’ and managers’ local needs across the globe.
Reporting features, including point-in-time data display, employee-viewed solution tracking and auto-populated data fields, give users the ability to create more accurate and in-depth reports. Context-sensitive solution search capabilities improve the HR team’s ability to meet employees’ and managers’ local needs. Additionally, several features have been added to improve email user interface and handling.
“We really listened to our customers on this release with about 35 percent of the new features and improvements based on their ideas. Their willingness to provide feedback helps us focus on building valuable features and to continuously improve our solution with each release.” explained Kane Frisby, Chief Strategy Officer, Dovetail Software.
Dovetail Support Suite for HR 6 allows HR teams to handle a higher volume of employee needs - freeing HR resources to focus on more strategic initiatives. By combining HR Case Management, Knowledge Management and Employee Self Service, companies are able to do a better job of tracking, managing and reporting on HR-related issues and requests.
“Our goal with this product release is to give HR organizations a better tool for measuring success and improving performance as well as to improve user experience for HR reps, employees and managers.” said Chad Myers, Director of Development, Dovetail Support Products. “We are excited to hear feedback from our customers on the new features in this release.”
About Dovetail Software
Dovetail Software delivers SaaS HR case management and service delivery solutions that manage and track employee interactions with HR—including employee grievances and general policy questions, payroll and benefits, recruiting-related questions and compliance issues. Dovetail customers cite cost reduction of supplying support, increased productivity, access to complete records of employee interactions with HR, and visibility into analytics that help them improve their processes as key product benefits. For more information, visit http://www.dovetailsoftware.com