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Follow on Google News | LiveChat doubles customer base and unveils new design10 months of work result in simpler and faster LiveChat product. Amazing customer service comes more easily and naturally.
By: LiveChat, Inc. After years of adding layer upon layer to the product, the new LiveChat has been built from scratch. Streamlined features emphasize the main purpose of chat: immediate and accurate support. Redesigned interface helps prioritize chats and offers quick access to previous conversations. Updated reporting section makes the staffing process easier and shows how well the chat works on the website. “While our competitors concentrate on the feature-race and keep adding more and more irrelevant weight to their products, we paid attention to the most important part of customer service: relationship with the customer” - said Mariusz Cieply, CEO of LiveChat. “The product has been trimmed down by scraping some of the spare features. We believe that support agents should aim to make customers happy instead of wasting time on fighting with their sluggish and overcomplicated tools”. The focus has been put on the flagship features like customer message preview, chat supervision, transfers and canned responses, which continue to make a difference in opposition to the alleged customer service tools based on IM solutions. LiveChat has more than doubled the number of its customers during the last 12 months, with an increase from 1700 to 4000 companies using the product. Already established as a leading provider of tools used to help customer service teams communicate with visitors, the company wants to compete with LivePerson, Inc. , another live chat provider with as much as 8500 clients, and eventually take over as the industry leader. About LiveChat LiveChat (http://livechatinc.com/ End
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