Carpet Cleaning San Antonio – Caring for the Customer, Steps to Success

Feb. 28, 2013 - PRLog -- When performing a carpet cleaning job in San Antonio the temperature can play a large role in your cleaning success. The hotter temperature your machine can handle over duration of time will increase the likelihood of a successful job. Having the right equipment for a job is one of the most important things but that’s just the beginning.  
There are multiple factors that play key roles towards your success as a carpet cleaner. Being on time, prepared, properly dressed, and how you overall present yourself to the customer are a few steps that need to be met at the beginning of every single job. The customer wants to see a well-kept professional standing outside their door, NOT a scraggly, unprepared, rookie. Most people make inferences about a person within the first minute or so of speaking with one another. Therefore, you want a positive first impression, rather than starting off on the wrong foot.

If you’ve made a positive impression on your customer you’re on the right path to success. While in the home of your customer you want the client to know you care about their home. You may want to place shoe covers on your feet as you enter their home to signify you are there to fix their cleaning needs, and not to make an even bigger mess than what’s already been made. As you walk through their home make sure to ask about any special conditions they may want treated such as a color stain, urine treatment, or so forth.

It is very important to identify any and all problems with the carpet before the start of the job. Doing so, may avoid problems at the end of the job. After going through all the areas and specializations with the customer remember to let the customer know that the door will be cracked open for your hoses to run through. If a customer has a pet running free you must notify them before you begin working, so they can handle it appropriately.

Once you begin working managing your time is an important factor. Although communicating with the customer is important, at the same time you need to show good time efficiency while performing a proper workmanship. Paying attention to close detail and finishing the job on time may be tough at first, but with time and practice you’ll be achieving the desired outcome with all of your customers.

For professional carpet cleaning in San Antonio, Texas
Call Steam Master Cleaning 210-691-5000 or
Visit our website here http://carpetcleaningsanantoniotexas.com/