Each year, the analysts at J.D. Power and Associates collect data from drivers about problems they’ve encountered over the past twelve months with three-year-old vehicles. From this data the analysts calculate dependability based on the number of problems found per 100 vehicles, with a lower score reflecting higher quality.
For the 2013 VDS the average amount of problems per 100 vehicles (PP100) was 126. Toyota Motor Corporation outperformed the competition with two nameplates among the top five most dependable brands including #1 ranked Lexus (71/PP100) and #3 Toyota (112/PP100).
Toyota, Lexus, and Scion vehicles also took seven individual segment awards including compact (Toyota Prius), sub-compact (Scion xD), entry premium car (Lexus ES 350), compact multi-purpose vehicle (Scion xB), compact crossover/SUV (Toyota RAV4), mid-size premium crossover/SUV (Lexus RX), and minivan (Toyota Sienna). This is the second year in a row that Lexus has earned the top ranking for dependability and the first time in the 24-year history of the VDS that a crossover or SUV has received this honor.
J.D. Power analysts observed a five percent improvement in overall dependability from last year’s VDS with 21 of 31 brands surveyed improving in dependability from 2012. They also noted that this is the first year with fewer reported problems for all-new or redesigned models than carry-over models.
These trends suggest that new vehicles and vehicles purchased within the last three years have historically high dependability and customers should feel very confident purchasing certified pre-owned vehicles within this range.
To learn more about these vehicles or to take one for a test drive, readers can contact the sales team at Lake Shore Toyota. Their showroom is located at 244 Melton Road in Burns Harbor, IN.