MDA received satisfaction ratings of 9 or 10 out of 10 from 87 percent of their permanent and temporary employees, significantly higher than the industry’s average of 48 percent. MDA also received satisfaction ratings of 9 or 10 out of 10 from nearly 82 percent of their clients, significantly higher than the industry’s average of 39 percent.
Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary candidates for whom they find assignments. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality.
“Trust is an essential part of the healthcare industry, and we are proud to receive this honor because it demonstrates the trust we have earned from locum tenens providers in multiple specialties and the facilities where they serve,” said MDA President Jim Ginter. “Since 1987, the entire team here at MDA has focused on providing the best possible experience and the highest quality service in the industry, and it is accolades like these that only reinforce the importance of continuing to achieve that goal.”
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
Inavero’s complete Best of Staffing winners lists can be viewed at www.bestofstaffing.com.
Established in 1987, Medical Doctor Associates is one of the largest national medical staffing companies in the U.S. specializing in physician locum tenens staffing services and providing recruiting expertise for all physician and allied health specialties. MDA is the largest national multi-specialty locum tenens company that offers Occurrence Form malpractice insurance to providers. The company is headquartered outside of Atlanta in Peachtree Corners, Georgia with a regional office in Dallas, as well as multiple staffing consultants strategically located throughout the U.S. MDA is a Cross Country Healthcare, Inc. (Nasdaq: CCRN) company, a leading provider of healthcare staffing services in the U.S. For more information about MDA, visit www.mdainc.com, call 800.780.3500 x2163 or email pressrelease@
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors)
**Bureau of Labor Statistics