CIBIL’s Consumer Relations process was adjudged the best in its category for the innovative approach and efficiency of its Direct-to-Consumer process which has enabled easier and faster access of credit scores and reports for the consumers while reducing costs and ensuring consumer delight.
Mr. Arun Thukral, MD, CIBIL said. “Consumers today are more informed and aware of the importance of credit scores and credit reports. It is our constant endeavour at CIBIL to ensure that they be able to access this crucial information with maximum ease and convenience. We are glad to have successfully leveraged our competency and leadership in credit information space to ensure that more and more consumers now access their reports faster and securely.”
NASSCOM has awarded CIBIL for leveraging IT as a “value unlocker” in achieving synergistic business transformation, process innovation, cost optimization, process efficiencies and customer delight.
CIBIL launched a fully automated authentication process for consumers to access their CIBIL TransUnion Score and Credit Report online in November 2011. Today thousands of consumers are accessing their own credit scores and reports online and benefitting with this service. CIBIL’s Consumer Bureau maintains more than 220 million records and successfully caters to numerous requests for credit scores & credit reports daily.
CIBIL is India’s first credit information company. It creates immense value for financial institutions by providing objective data and tools to help them manage risk, and devise appropriate lending strategies thus reducing cost and maximizing portfolio profitability. CIBIL benefits both credit grantors and consumers by collecting, analyzing, and delivering information on credit histories of millions of borrowers. It provides its members with information on both consumer and commercial borrowers, thus enabling them make sound credit decisions across both individuals and businesses. To know more about CIBIL visit www.cibil.com.
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Rohila Dhiman / Devina Sabaji
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