The annual Best of the Web awards recognize the ‘best of the best’ companies across six major industries -- banking, brokerage, insurance, media, retail and travel. The winners in each industry earned top honors for web, mobile, or streaming performance excellence based on the average response time, availability and consistency of their sites throughout 2012.
The Best of the Web award winners work hard all year to ensure that their web, mobile and streaming site performances are differentiators that drive business. They also make a commitment to continuous improvement, as they evolve their sites to meet customers’ needs and expectations and to provide exceptional customer experiences.
Winners in each industry receive Gold, Silver, and Bronze awards for home page or business transaction performance measured from the Internet backbone and the Gomez Last Mile, a global network of more than 150,000 desktop computers connected to 2,500 local ISPs in more than 168 countries around the globe. Winners in Mobile performance are based on measurement across three major carriers.
This year, Compuware provides special recognition for companies that stand apart for their continued excellence year over year. Among the winners, Fidelity Investments holds a special distinction as the only Gold award winner for four consecutive years. Compuware recognizes this outstanding achievement and congratulates Fidelity for this remarkable accomplishment.
The 2012 Best of the Web awards were also expanded to include the first streaming media leader. Along with slow web and mobile performance, viewers have become less tolerant of poor video quality and/or slow performance. As online video blossoms, its impact on customer experience has become critical. This year’s Streaming Media Leader award recipient is Demand Media, which provided the best combined performance for availability, start-up time and rebuffer ratio measured from the Compuware Gomez streaming network of more than 50 locations across 25 countries.
The 2013 Best of the Web top award winners in each industry and category include:
Banking
• Check Account Details Transaction – Gold: US Bank
• Last Mile – Gold: Charles Schwab Bank
• Mobile Leader: KeyBank
Brokerage
• Generate Order Transaction – Gold: Fidelity
• Last Mile – Gold: Charles Schwab
Insurance (Auto & Property)
• Last Mile – Gold: The Hartford
• Mobile Leader: Liberty Mutual
Media News
• News Article Search Transaction - Gold: Associated Press
• Last Mile – Gold: CNN iReport
• Mobile Leader: CNN
Retail
• Product Order Transaction – Gold: Overstock.com
• Last Mile – Gold: Dell
• Mobile Leader: Amazon
Travel
• Airlines: Flight Search Transaction – Gold: JetBlue
• Airlines: Last Mile – Gold: AirTran Airways
• Airlines: Mobile Leader: LAN Airlines
• Hotels: Hotel Room Search Transaction – Gold: Best Western
• Hotels: Last Mile – Gold: Best Western
• Hotels: Mobile Leader: Fairmont
• Online Agents: Last Mile – Gold: Resort Vacations to Go
• Online Agents: Mobile Leader: Kayak
Streaming Media
• Leader: Demand Media
“Users have woven online into their everyday lives, but smartphones, tablets, and multiple browsers, coupled with native mobile applications, cloud computing and virtualization, are amongst the disruptive technologies making it increasingly difficult to manage application performance for companies focused on ensuring an exceptional customer experience,”
The 2012 results and detailed measurements of each winner’s performance have been published in the “Best of the Web 2013: Compuware Application Performance Awards” comprehensive report. Download the report here.
Compuware APM® is the industry’s leading new generation APM solution for optimizing the performance of web, non-web, mobile, streaming and cloud applications. Driven by end-user experience, Compuware APM provides the market’s only unified APM coverage across the entire application delivery chain--from the edge of the internet through the cloud to the datacenter. Compuware APM helps customers deliver proactive problem resolution for greater customer satisfaction, accelerate time-to-market for new application functionality and reduce application management costs through smarter analytics and advanced APM automation.
