BIW has always ensured to deliver highest level of service at every instance. In Sept’12 the Company was rated as top recognition provider by HRO Today, a human resources outsourcing magazine. The rankings were exclusively based on feedback from the buyers of the rated services.
“We are honoured to be named the top recognition (http://www.biworldwide.com/
HRO Today is America’s leading publication on HR operations and outsourcing. The magazine focuses on cutting-edge news, analysis, case studies and its exclusive Baker's Dozen Customer Satisfaction surveys. These surveys include both qualitative and quantitative questions. In order to determine an overall ranking, the results are analyzed across three subcategories:
To ensure that customer satisfaction is always the name of the game, BIW relies heavily on its own client feedback. “We ask our clients to complete customer satisfaction surveys regularly to make sure we are listening and responding to their needs,” says O’Brien. “This feedback helps us design and execute employee engagement strategies (http://www.biworldwide.com/
“As a company, we value the information our customer share through both our own survey and HRO Today’s survey,” says O’Brien. “To be recognized by our customers as the number one recognition provider in this industry is a great honour."
Click here to view this online story on HRO.