The GEI, a daily survey e-mailed to all guests of the hotel after their checkout, is considered a Starwood benchmark of how guests are rating each individual property. Survey questions include how likely a guest is to return to the hotel, how satisfied they were with their overall experience at the hotel, as well as their ratings on interactions with the staff throughout their stay. The metric measures guests’ experience in all areas, including check in, check out, food and beverage, and room comfort.
“To achieve such a remarkable accomplishment truly demonstrates the dedication of the entire team at the Sheraton Hartford at Bradley Airport,” said Jay Lyden, Director of Franchise Operations at Starwood Hotels and Resorts.
“Our entire team has worked hard to ensure the ultimate in guest satisfaction,”
Additionally, Waterford Hotel Group has awarded the Sheraton Hartford at Bradley Airport with the Hotel Team of the Year award at the company’s Annual Leadership Conference and Awards Celebration held in January. The 3-day conference, held at the Sheraton Hartford Hotel at Bradley Airport in Windsor Locks, was attended by more than 85 managers from Waterford Hotel Group and its managed portfolio. The award was presented to the Sheraton team for their exceptional performance in 2012, including achieving the prestigious GEI score. The Sheraton Hartford at Bradley Airport was chosen as Hotel Team of the Year from Waterford’s portfolio of more than 30 properties.
About the Sheraton Hartford Hotel at Bradley Airport
The 237-room full-service hotel is the only hotel located within the Bradley airport complex, with an elevator from the indoor, underground 300-car parking garage providing direct access to the hotel and Bradley International Airport terminals. The Sheraton has been renovated to include new bedding, bathrooms and amenities. On-site amenities of the 10-story hotel include a Concierge Floor and lounge, an indoor swimming pool and complete exercise facility, high speed Internet access, fifteen meeting rooms, a full-service restaurant, lounge, Starbucks Cafe and grand ballroom to accommodate meeting and banquet functions up to 400 people. The hotel offers several unique packages, including a stay, park, and fly package.
About Waterford Hotel Group
Waterford Hotel Group is one of the nation's leading hotel and convention center management companies. The company operates 32 properties in 9 states, representing nearly 4,000 total rooms and nearly 700,000 square feet of meeting and convention space. The collective expertise of the team and track record of success has earned Waterford distinction as an approved operator for the leading hotel brands. Whether the involvement begins at conception or during operation, Waterford Hotel Group strives for successful performance and profitability of each managed property, while maintaining the highest standards of quality, service, and cleanliness. For more information, visit www.waterfordhotelgroup.com.