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24-7 Intouch to Present at 2013 Astute Solutions Customer Conference

Matt Wheatley, Director of Sales and Business Development at Social Herd (a division of 24-7 Intouch), will be presenting at the 2013 Astute Solutions Customer Conference.

 
PRLog - Feb. 20, 2013 - WINNIPEG, Manitoba. February 20, 2013 – Matt Wheatley, Director of Sales and Business Development at Social Herd (a division of 24-7 Intouch), will be presenting at the 2013 Astute Solutions Customer Conference. The conference takes place February 24-27, 2013, at Disney’s Beach and Yacht Club Resort, in Orlando, Florida.

The speaking session, titled “Aggregating Multi-Channel Data to Accurately Profile Customers,” is scheduled from 4-5 P.M. on Monday, February 25, 2013. The session will focus on the importance of leveraging Astute's ePowerCenter to collect and analyze multiple sources of customer data.    

“In order to obtain actionable insight to drive increased conversions, CSAT, and customer loyalty, data must be consolidated in an accessible way,” said Matt Wheatley. “We're excited to share our own Astute Certified Labor best practices in leveraging Astute's ePowerCenter for data collection and analysis, and also to learn how other forward thinkers in the industry utilize Astute Solutions technology.”

24-7 Intouch team members will be available at the conference for further inquires and conversation. For more information, or to schedule an appointment in advance, please contact Chris Wallace at cwallace@24-7intouch.com or Matt Wheatley at mwheatley@socialherd.com.

About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.

About Astute Solutions
Through award-winning customer interaction and relationship management solutions, Astute Solutions enables companies to differentiate through service excellence. Its user-friendly ePowerCenter™ and RealDialog™ solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high quality service; while ensuring consistent and accurate responses across all communication channels. Moreover, Astute's solutions capture actionable "voice of the customer" insights that lead to improved products, services and operations. By partnering with Astute Solutions, leading companies across a variety of industries achieve exceptional ROI by reducing overall interaction and operational costs, improving agent performance, retaining more customers, delivering market-leading products and services and increasing revenue. For more information, visit http://www.astutesolutions.com.

Media Contact:
24-7 Intouch
Alyssa Pitura
Marketing Coordinator
204-318-3019
marketing@24-7intouch.com
24-7intouch.com | @247intouch

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Source:24-7 Intouch
Location:Canada
Industry:Business
Tags:24-7 intouch, Social Herd, Astute Solutions, social media, contact center
Shortcut:prlog.org/12084091
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