Automation has enabled staff and volunteers to respond more quickly and efficiently to nearly 3 million contacts from service users every year. In addition, the flexibility of Datix has enabled CRI to support recent changes in the Government agenda as it aims to promote a culture of self-help.
Prior to implementing Datix, CRI relied on a manual/paper based process to report incidents in line with Reporting of Injuries, Diseases and Dangerous Occurrences (RIDDOR) and other Health and Safety Executive (HSE) guidelines. As incident types diversified and the charity grew larger and more dispersed, CRI required a more robust, automated solution to replace the existing system.
Phil Pinnington, Health & Safety Co-ordinator at CRI, commented, “The Datix team quickly picked up on CRI’s real needs and it soon became clear to CRI that its technology was ahead of the competition in terms of flexibility. As a highly customisable and intuitive system, we knew it could adapt quickly and easily to our rapidly changing environment. As an extra bonus, many of our partner agencies held Datix in high regard and we were impressed by its track record in the NHS.”
CRI reports the biggest benefit of using Datix has been the trend analysis made possible by the accurate and real-time data held in the system. This gives staff the evidence they need to root out problems quickly and liaise with the appropriate partner agencies or statutory bodies to prevent them from happening again.
Phil Pinnington added, “The benefits of automation far outweigh our previous paper based system. Accessibility to accurate, real-time information adds a totally new dimension. Operationally and strategically, Datix has given us a valuable tool that promotes improved decision-making and fosters a more meaningful partnership with our external stakeholders.”
CRI has recently been awarded OHSAS 18001 Occupational Health and Safety Standard accreditation, an achievement that reflects the charity’s steadfast commitment to continuous improvement. With Datix’s support and technical innovation, CRI looks forward to developing its best-practice health and safety framework even further.
Jonathan Hazan, Chief Executive of Datix, concluded, “CRI’s core business is significantly different from the NHS and other healthcare organisations we work with, but it also places a great emphasis on the safety of the individuals with which it works. The versatility of Datix means that CRI can easily adapt the solution to suit its requirements as services evolve. CRI is an important new customer for Datix and we look forward to working with CRI to help improve safety to the benefit of service users, staff and external partners.”
Crime Reduction Initiatives (CRI) is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse and antisocial behaviour.
One of the country’s largest charities specialising in recovery from substance abuse, CRI employs a dedicated team of staff and volunteers who are skilled at working with people from diverse backgrounds who have complex needs, and they are passionate about providing service users with opportunities to improve the lives of around 32,000 people every year.
For more information, please visit www.cri.org.uk
Datix has been a pioneer in the field of patient safety since 1986 and is today a leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organisations build a culture and practice that drives excellence in patient safety. It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.
Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Its clients also include organisations delivering care home and domiciliary care services. Within the UK this includes more than 70% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe, Australia and the Middle East.
Datix is headquartered in London, United Kingdom. To learn more, visit www.datix.co.uk or call +44 (0)20 8971 1971
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