Tax preparers were all worried by the latest update 12.8 from ATX with the disclaimer, "Tech support will not be able to assist with the opening of any returns that have crashed since the 12.8 update". A lot of users were able to successfully open their returns until last night but now they cannot. People have tried to install 12.9 but that did not turn to be an appropriate solution to this problem.
Real Time Cloud Services has pioneered in finding a solution for ATX 2012 hosting. After the industrious efforts shown by the engineers at RTCS, they were able to understand the issue created by the update and were able to prepare a fix for the same. Now, ATX 2012 can successfully be used in multi user mode in the cloud.
As soon as RTCS announced this fix, there was a sudden increase in the call volume detected at RTCS and they have started providing solution to ATX 2012 users. They have provided ATX Tax Software hosting without compromising the speed of filing tax returns thereby saving billable hours for CPAs.
There are people using ATX since 2004 and therefore they find it difficult to move to new tax software. At this stage RTCS has really provided a sigh of relief for them.
Using ATX 2012 hosting allows full integration and provides paperless workflow with full functionality of the software on the cloud. RTCS also provides 30 days of rolling data backup along with the free 24*7 technical support.
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