However, it cannot be said that Bathroom Trade have gone unaffected by the global slowdown. The effects on the business have also offered the ideal opportunity (and necessity) to "up the game" in every area of the business to ensure customers are given the best possible experience when investing their money in a new Bathroom. By doing the level best to improve everything from the quality of our service to the quality and cost of our products, not to mention investing time and resources into our knowledgeable and dedicated staff, Bathroom Trade hope to continue this upward trend and most importantly keeping their customers happy.
Obviously a bathroom is essential in any home, but bathrooms these days are much more fashion lead, much like the change in kitchen design 15 or so years ago. Standards and expectation of what a good bathroom should look and feel like have become much higher in recent times. But with household budgets being much smaller these days, the challenge for Bathroom Trade is to combine the best possible choice and quality of products for the best value for money. This is of course an ongoing task and the search for better products at even better prices is at the core of the business.
2012 saw an increase in key staff, experienced in customer services as well as the building industry to combine the best of both disciplines enabling them to help the customer quickly and professionally. The first quarter of 2013 will see yet more investment in customer service. This means that whilst all office staff will be able to help with any enquiry, dedicated teams who specialise in their own areas of expertise will be on hand to help you whatever your query may be. This includes a dedicated technical help desk offering detailed information on all available products, from specifications and dimensions to water usage! The team are always just a free phone call away.
The knock on effect of this increased business is the necessary expansion of the in-house delivery fleet, adding yet another vehicle to assist with the growing number of deliveries. This has shown improved delivery times to the end user, with added flexibility to help fit in to the customers already busy lives.
Telling us How its is!
Shopping with Bathroom Trade is an experience that you should find hassle-free, efficient and simple. Customer feedback is something that’s valued greatly as it gives all the information needed to make sure the very best service possible is offered, and most importantly highlights areas for improvement. Online customer feedback forums are feared by many online companies as they view it as having a potentially negative effect on their business. "Drop the ball" and your name is mud all over the internet. Bathroom Trade welcome feedback, and to this end they now subscribe to the respected review site "TrustPilot"
These are just a handful of reasons why Bathroom Trade continues to grow at an impressive rate and is fast becoming one of the UK’s top online Bathroom Stores. They believe that bathroomtrade.co.uk should be the number one place to shop for all bathroom and showering needs – and intend to prove it!