Once again, train prices have risen extortionately high, commuters are looking at other ways to travel to save money and the service from trains themselves are as poor as ever. A recent poll suggests that over 0.8 billion of the train journeys made every year in the UK are not satisfactory. EUM Consultants Ltd discusses the views of commuters.
Some train operating companies’ were shown to have satisfaction ratings of less than 40 per cent, and the highest rating came in at a low 67 per cent. So if even the ‘best’ train operating company in the United Kingdom can only reach 67 per cent satisfaction rating, why are the train prices increasing so quickly? “Ticket prices have jumped on average 4.2% this year, so not only are we seeing little improvement in our train journeys, but we are paying more for them as well” says Mark McAlear, Managing Director of EUM Consultants.
“Trains are overcrowded, there are mass delays, and since the Olympics this has all just got worse, particularly in London where you still see tourists visiting the Olympic sites creating busy train services months after the Olympics 2012” says Alex Tsimboykas, Sales Director of EUM Consultants. Due to all of the overcrowding, the cost and the poor service, commuters are seeking different ways to travel to and from work, for some, it is not possible and the daily rush hour is something they just have to put up with, along with increasing prices.
“I don’t understand why some of the world’s fastest trains are being used in places like Japan, and not the United Kingdom. They can cover up to 300 miles an hour and are always on time, yet in the UK we have constant delays, slow trains, ridiculous prices and the second we get a hint of bad weather every train grinds to a halt” says Mark McAlear, Managing Director of EUM Consultants. Sales Director of EUM Consultants, Alex Tsimboykas agrees “In this day and age and the technology available, our transport, which millions of commuters rely on all year, should be of a high standard like Japan.”
Throughout the UK, underground and train stations, posters and billboards everywhere state that the underground and train services are being upgraded. Independent surveys carried out state that the satisfaction rate is actually at a record high at 85 per cent, as they surveyed many more regular travellers and found a higher result.
Either way there are still many unhappy commuters, and something needs to be done to resolve the situation. Whether you are a regular commuter or a one in a while traveller, your opinion still counts, are we just a nation of complainers?