They needed to create an administration screen for the retail shop that would enable the order process to be as quick and simple as possible without creating a barrier to customer service.
Existing databases and processes needed to be utilised but at the same time stripping the system back to absolute basics.
The system enables accounts for new customers to be set up simply and quickly. Existing customer profiles can be recalled at the click of a mouse. Working on a real time basis with the existing warehouse database, the shop interface is able to maintain excellent stock control and can also automatically print simple but attractive receipts and invoices. Being able to build more than one order at a time and switch between them maximises flexibility, enhancing customer service. The shop interface provides accurate reports relating to products sold and daily revenue and payment type.
Bristol has a celebrated history of being at the very heart of the English wine trade. Ships from Bordeaux, Cognac, Jerez, Oporto, Madeira and beyond docked in this west country city for centuries, bringing their precious cargoes ashore and during the late 18th century, Bristol was home to almost 40 wine merchants. In 2009 it was, therefore, no surprise that fine wine merchants Davis, Bell McCraith (DBM), chose to establish a business to the south of this city so steeped in wine history.
With over sixty years’ combined experience and of a Master of Wine, DBM customers are assured great deals from wines around the world, combined with a personal trusted service from individuals who share a love of wine. Discerning wine buyers expect a stylish and efficient experience and DBM contacted Evergreen back in 2009 to create a website platform, where purchasers could quickly and efficiently order their wine. Evergreen created a website that worked faultlessly, from customer ordering to product picking and distribution, without costly back office cross keying. http://evergreencomputing.com/
In February 2013, DBM moved across the Clifton suspension bridge to Clifton Village, the popular and thriving residential area of Bristol, opening its doors to a discerning public, eager to experience face to face, the value, expertise and personal service that has been a hallmark of DBM trading for the past 4 years. Bespoke application software developers, Evergreen http://evergreencomputing.com/
You can visit the Davis Bell McCraith shop at 12 Clifton Down Road, Bristol, BS8 4AD. There you can select your favourite wines in a friendly, knowledgeable, environment and enjoy a seamless shopping experience from Clifton’s premier fine wine merchants.
For information about Evergreen's web development and bespoke application software services see http://evergreencomputing.com/