Call Management is a successful Call Centre in The Republic of Ireland that specialises in the traditional 24/ 7 ‘Corporate Telephone Answering’ service sector.
Arema Connect was established late in 2012 and as part of the Key Answering Systems Group, we are currently handling over 450,000 inbound telephone calls, 250,000 e-mails & 175,000 live chats per annum.
We established Arema Connect to focus on the International marketplace predominantly the UK and America. After extensive deliberation we decided to start with a new identity and explore new markets. We have concentrated on new services that would excite and re-invigorate our staff and present them with a new challenge.
Our extensive market research / feasibility study undertaken in 2012 confirmed that there is a market for a quality based, technology driven company in the Customer Relationship Management (CRM) field internationally.
More companies are moving to cloud-based infrastructure, this will improve Key Performance Indicators (KPI’s) for the entire contact centre arena.
As a result we have launched ‘Arema Connect’ which will deliver the following services on a 24 hour basis, live chat, e-mail handling and large volume text message support. These services are widely recognised as growth sectors in the contact centre environment in the short and medium term.
Our Managing Director Pat Keogh (http://aremaconnect.co.uk/
The bottom line is we want to reinvent the wheel and deliver a best in class solution to all our clients. At the same time challenge ourselves to achieve success in the international marketplace.
He Who Dares… This Time Next Year…. Rodney!!