Medical collections and collection practices for dental offices must be handled in a careful manner to ensure the bond between medical professionals and patients remains strong. The need for respectful collection procedures is critical for both practice and patient.
During this time, the experts at APR offer these important tips on managing late and non-paying accounts:
Medical practices of all sizes should post billing procedures in as many places as possible. Postings in waiting room, website, exam rooms and other documentation will minimize any surprises a patient might have about a bill.
Payment at time of service is always a good idea. And while sometimes a practice needs to bill a patient that cannot pay at the time of their appointment, all measures should be taken to have the patient get up to date while they are in the office.
Prompt follow up is key in ensuring a patient does not go too far into delinquency. A dental practice should issue a statement not more than 30 days after the time of service. If that does not resolve the issue, a gentle reminder by phone should be the next step.
Use a reputable collection agency. Many smaller practices may hesitate to seek assistance from a third party for their debt collection needs. However, professionals who have worked with a reputable agency have experienced a dramatic improvement in their practice’s finances as well as improved patient relations.
More on how to improve internal procedures for accounts receivables and tips on improving medical collections can be found on the APR blog at:http://www.americanprofit.net/
About American Profit Recovery:
American Profit Recovery (APR) is a collection agency with offices in Massachusetts, Michigan and North Carolina. Founded in 2004, APR specializes in the collection of third-party debt in industries such as medical/dental, banking, trades, lawn care and other professional services. With early intervention and a strong focus on ethics and diplomacy with consumers, APR works hard to preserve the relationship between client and consumer with an ultimate goal of keeping the business relationship intact. The firm serves approximately 3,500 clients nationwide. American Profit Recovery and their team have earned many awards including Best Places to Work in Collections, The ACA International Foundation Fellow Award and Banker and Tradesman’s Gold Readership Award. 800-711-0023 http://www.americanprofit.net/