The Bluebell Telecom Group’s turnover has grown rapidly over the past five years following several successful acquisitions. As part of this transformation the group was looking for a centralised yet flexible Customer Service Management platform that could support the new organisational structure and consolidate key operational processes. After evaluating the marketplace and shortlisting three potential solutions, the group selected Sunrise Software’s Sostenuto CSM as the company’s technology of choice.
Richard Gwatkin, Group Projects Manager at Bluebell Telecom Group, said, “Sunrise Software beat the competition hands down by offering a comprehensive package with excellent functionality at the right price. Our intention is to create a long lasting, close, working relationship with our chosen vendor and we were impressed by Sunrise in their approach, professionalism and a commitment to our project that would ultimately assist us in achieving our strategy.”
Sostenuto CSM forms the basis of a consolidated Customer Service Desk that actively manages customer relationships more effectively and delivers the high quality service they need from a single, centralised system. The availability of dynamic, granular management information within Sostenuto is a significant benefit to Bluebell. Senior managers and the group’s Board of Directors now have increased visibility of the business, giving them the opportunity to address any potential issues proactively and allowing for stable and structured growth whilst maintaining excellent customer service.
Geoff Rees, Sales Director of Sunrise Software, concluded: “Fast-moving organisations such as Bluebell need high performance, agile solutions that can scale up and down and nimbly adapt to changes in an extremely competitive marketplace. Our expertise in providing robust Customer Service Management technology helps complex, rapidly growing organisations to streamline their business processes and deliver a seamless, excellent service to their customers. We look forward to working with them as they strive to be the UK’s number one provider of unified communications to some of the best known brands in the retail, insurance, mail order and care sectors.”
For more information on Sunrise Software, its products, services and customers, please visit www.sunrisesoftware.co.uk
NOTES TO EDITORS
About Bluebell Telecom Group
Bluebell Telecom group is made up of Call Stream Ltd and Bluebell Telecom Ltd. Callstream is a specialist B2B business partner who provide and support innovative telecoms solutions to organisations where effective communications is fundamental to business delivery. Bluebell Telecom is a key provider of smart yet simple voice and data solutions into a range of vertical markets.
For more information please visit; www.callstream.com or www.bluebelltelecom.com
About Sunrise Software
Established in 1994, Sunrise provides applications which underpin business processes across its customers’ organisations. A privately held, UK based company, Sunrise has a highly successful track record in IT service management, customer service management and business process management with fully configured applications designed around best practice guidelines.
Available as either on-premise or Software as a Service (SaaS) Sostenuto, Sunrise’s flagship product is totally web-based which harnesses modern technology with inbuilt resilience. Sostenuto is a comprehensive software tool which offers a high degree of flexibility, allowing organisations to change or introduce new processes through simple configuration.
There are three different variants to address different business requirements:
• Sostenuto ITSM available as ITSM2 and ITSM3 (ITIL2 or ITIL3 versions)
• Sostenuto CSM, a non-ITIL tool for customer service departments.
• Sostenuto BPM, which allows organisations to create their own applications
Many organisations use Sostenuto across the UK, with high profile users including Anglian Water, the NHS, Rugby Football Union, University of Greenwich, Muller Dairy and many more.
For more information please visit: www.sunrisesoftware.co.uk
020 8391 9000