The Customer Response Summit is presented by Execs in the Know, who, for over a decade, have built a reputation of excellence in the customer experience industry and a worldwide community of over 40,000 customer experience professionals. They connect people to quality content and promote thought leadership through industry events, peer to peer collaboration, networking, and industry employment opportunities. Examples of this can be seen in the biennial Customer Response Summit, Blog Talk Radio, Industry Benchmarking and blogs that the Execs in the Know community offers.
“The consumer of today has a voice, a need to be heard. Therefore today, more than ever, Service Leaders are focused on ensuring the right balance between customer experience and the demands associated within a complex multi-channel environment,”
Featured speakers include top brands such as Ford Motor Company, FedEx, Sony, CIBC, Porsche, etc., and a specific emphasis will be placed on mobile and social development.
“Members of the 24-7 Intouch team are excited to attend CRS5 for the first time,” said Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch. “We’re looking forward to contributing to the active dialogue in the community and furthering our education in industry best practices.”
For more information about CRS5, visit http://www.cvent.com/
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.