GDS International Raises the Bar Again for North America’s Third NG Customer Experience Summit

Feb. 7, 2013 - PRLog -- The event will take place from the 10th – 12th of April 2013 at the five-star Fairmont Hotel in Newport Beach, California. Having previously run three successful NG Customer Experience summits in North America, this year’s summit also promises to be extremely valuable, with attendees discussing mending the fences between the CIOs and the CMOs, how to grow along with the evolving trends in the digital media landscape, and measuring the value of social media within the customer journey. Delegates will also be looking at broader issues, including bridging the gap between sales, marketing and customer service in order to ensure a high-quality customer experience, as well as collaboration tools for employee engagement and productivity.

Teresa Laraba, SVP Customer Experience, Southwest Airlines, was an attendee at the event last year, she said: “It was terrific. I had a great time, and it was a great opportunity to network with colleagues and providers. It was well worth the two-and-a-half days.”

Attending NG Customer Experience this year will be: Claire Burns, Chief Customer Officer for MetLife; Flo Lugli, CMO for Wyndham Worldwide; Jennifer Fowler, SVP Digital Marketing for RCA Records; Toby Lee, CMO for Thomson Reuters; and Phil Beinert, SVP Consumer Digital Experience for AT&T.

Sophia Ioannidis, Next Generation Customer Experience (http://www.ngcustomerexperience.com/) Summit Director for GDS International (http://www.gdsinternational.com/), the global events company behind the summit, says: “In this ever-changing consumer driven world, enterprises have a need to succeed with a business strategy that’s driven by the customer experience. The Next Generation Customer Experience summit will address the initiatives that need to be taken not only to gain market share but to also retain it, while going over what solutions need to be implemented to address the most current challenges of the C-Suite.”

For more information, please visit www.ngcustomerexperience.com

Contact: Kimberley Hogarth, Corporate Brand Manager kimberley.hogarth@gdsinternational.com / 00 44 1179 261 420

Press partnerships information: Please contact Charlie Bestall, Summit Marketing Manager charlie.bestall@gdsinternational.com/ 00 44 117 9212 754

About GDS International

GDS International (http://www.gdsinternational.com/) is a global leader in the B2B events and media arena. Founded in 1993, GDS produces around 75 summits per year for senior executives and a host of leading conferences - spanning 16 industries and five continents - as well as conducting interviews with the business arena's most successful thought-leaders for its internet television channel, MeetTheBoss TV.

For more information about GDS International or its many products, please visit www.gdsinternational.com.