You need to better understand what your customers like (and dislike) about your brands, categories, products and services- while staying tuned to issues and trends.
* Monitor customer sentiment and make rapid modifications to your products and services
* Meet customer expectations and improve customer loyalty.
* Track risks to your corporate and product brands, detecting if issues are going viral or fading away.
* Create customized campaigns and promotions that resonate with social media participants
* Identify the primary influence-rs within specific social network channels
* Understand what is being said about your competitors
* Measure brand equity
As businesses feel the pressure to gain new insights from social media, they require the analytics expertise to transform this flood of information into actionable strategies. Celeritech can help organizations take control of this data so they can improve customer satisfaction, identify patterns and trends, and make smarter decisions regarding marketing campaigns.
It could be time for your business to start making use of CRM solutions with analytics. The analytics can provide you with a wealth of invaluable information not only about your customer, but about their feedback as well.