Feb. 5, 2013
Allison Baum | Operations Director
-- Allison joined ethosIQ™ in December 2012 as Operations Director. Prior to joining ethosIQ™, Allison worked at NICE Systems, Inc. where she gained experience in the contact center industry.
During her 14 years with NICE Systems (http://www.nice.com/)
, Allison worked in the Workforce Management division and held titles of Technical Support Engineer, Team Lead, Project Coordinator, and Manager of Systems Integrations within the research and development organization. As Manager of Systems Integrations, Allison built a professional services department that was responsible for new development, maintenance, and internal/external customer support worldwide. Under her leadership, the NICE WFM product now integrates to over 100 contact center multichannel platforms such as Genesys, Cisco, Avaya, and Aspect.
“ I’ve known Allison for several years and we are very excited to have Allison join our team. I look forward to having Allison help us forge ahead with our customer engagement platform suite of products, ethosAnalytics and bring her experience and talent to our team as well as strengthen our partnership with NICE.” says, Scott Walker, CEO of ethosIQ™.
Allison comes to ethosIQ™ with a strong understanding of the full customer and business partner experience from pre-sales all the way through to customer acceptance. Her knowledge of the industry and skills in building successful teams will help build ethosIQ™ into a structurally sound organization.
“I am very proud to be part of the ethosIQ™ team. I wanted to work with a company that is innovative, young, and exciting and I believe I have found the perfect place for me.”
“ethosIQ™ had me at ‘Get your stamp of awesomeness’!
The concept of ethosIQ™ brings customers something they can’t get anywhere else…an ability to get the best in class products for their contact center from a single source. We have chosen our partners carefully which allows us to be the end-to-end integrator a customer needs to run their business successfully.”About ethosIQ
) is headquartered in Houston, TX with offices throughout the US and Canada. Focused on Fortune 1000 companies, ethosIQ™ architects and implements enterprise based solutions. ethosIQ is a specialist in customer service technologies and business practices to engage customers effectively.
For customers who seek best in class contact centers, ethosIQ™ is an awesome system innovator, integrator with a great portfolio of value added partners. Our practitioners can turn your operation into a heroic center of excellence by optimizing the systems you have and providing the roadmap to your next generation center of excellence. For more information please visit http://www.ethosIQ.com