Shoretel™ Recognizes TeleSwitch for Excellence in Customer Satisfaction

Feb. 4, 2013 - PRLog -- MIAMI, FL –ShoreTel, Inc announced today its recognition of Florida based Value Added Reseller (VAR), TeleSwitch for excellence reaching 100% Net Promoter Score for 2012.   TeleSwitch and ShoreTel share a core value of customer satisfaction, and use the Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system. NPS is a stringent measure of satisfaction that asks customers not just how satisfied they are, but also how likely they would be to recommend the solution to a friend or colleague.

ShoreTel, Inc. , the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), has designed the Champion Partner Program to strengthen the relationship between ShoreTel and its partners, advancing and growing both companies’ market share in the unified communications industry while ensuring all of our customers every customer continue to be delighted with their ShoreTel experience.

“We are pleased to recognize TeleSwitch for world class customer service,” said Jeff Mattan, senior director of channel marketing for ShoreTel. “Our resellers continue to be critical to the company’s success.”

“Through our partnership with Shoretel, we focus on providing unified communications solutions that are simple to use and manage.  This focus results in a winning strategy that reduces cost while increasing productivity and employee morale.  We look forward to creating more satisfied Shoretel customers,” said Robert Plessett, Managing Partner at TeleSwitch.

ShoreTel works hard to ensure the brilliantly simple experience transcends the product and extends to the solution partners who understand the complexity of unified communications. ShoreTel’s history of innovation extends beyond just technology to include how IP phone systems are sold and serviced. Simplicity is built into every step of the sales process – from working with qualified solution providers, to architecting systems, to installing and training on the system’s use.

ShoreTel relies solely on partners to sell its premise-based solutions.  Their Champion Partner Program has long been designed to help resellers—and their customers—succeed. ShoreTel works closely with its reseller partners to ensure they are adequately prepared to sell and support the ShoreTel solution.

Simplicity is built into every step of the sales process – from working with qualified solution providers, to architecting systems, to installing and training on the system’s use. Their Champion Partner Program has long been designed to help resellers—and their customers—succeed.

About TeleSwitch:

TeleSwitch is a leading provider of Voice, Data and Video Communication Solutions for businesses. Headquartered since 1993 in Miami and with an office in the Netherlands, TeleSwitch provides innovative technologies and trusted professional technical services including design, project management, implementation, and maintenance for voice and data networks. TeleSwitch partners with Shoretel, Lifesize, Polycom, E-Vault, Ruckus, Brocade, Microsoft, and Plantronics to bring unparalleled choices for meeting your communications needs.

For more information please visit http://www.teleswitch.com