Founded 13 years ago, Scott Travel is an independent travel agency which has grown almost exclusively by word-of-mouth referrals and repeat business. Its specialist areas include safari, ski, adventure, honeymoons and long haul tailor-made travel.
Gary Cooke of Bakewell Travel says: “Excellent service is our top priority so we prefer to offer our clients products from independent operators. We have joined AITO to strengthen our existing relationships with its operator members and to increase the selection of specialist products that we can offer to clients. We feel that the future will bring further differentiation between multiple and independent agents, with experienced and knowledgeable agents who offer top levels of service and quality products going from strength to strength.
“We see joining AITO as a natural progression for Bakewell Travel in moving forward and we recognise the AITO name as a symbol of quality and independence, which we very much identify with. We’ll benefit from its training events which will help us to learn about products that are new to us and which will, we think, give us a strong sense of direction and help us to develop as proud AITO members. We’ll also benefit tremendously from networking at its conferences.”
Ruth Scott of Scott Travel says: “We always aim to deliver knowledgeable service and added value. Clients increasingly expect some first-hand knowledge and input - and we expect the same from the operators we use; hence our decision to join AITO! A neighbour said recently that she’s always been too scared to go to Africa but she loves wildlife and would actually trust us to make arrangements for her. That summed things up for me: with independent agents and operators, it’s all about knowledge, trust and co-operation.”
With plenty of experts in the travel industry, who should you trust to give an honest insight into the current market? AITO Specialist Travel Agents is the answer (http://www.aitoagents.com), representing over 120 of the leading independent travel agencies in the UK – all fully independent, and all in the front line of the travel industry.
Ends – 24 January 2013
For more information on AITO Specialist Travel Agents, please call Stephanie Reed on 020 8891 4440 or email firstname.lastname@example.org