THG revamps operations as it strives to live up to its motto

Jan. 28, 2013 - PRLog -- The THG Vehicle Repair Shop has for a long time labelled itself as a business that offers its customers main dealer services at local garage rates. This has been a consistent message that the company seeks to continue delivering to their clients through the provision of high quality vehicle repair services, parts, accessories and other auto services. THG has recently taken measures that analysts see as efforts to ensure that they live up to their motto.

The first indicator that the company was working to ensure customers get main dealer services was the introduction of a comprehensive customer service training program for staff members. According to THG managers, the program is meant to empower their team so that every interaction taking place within their business is productive and of very good quality. This is expected to result in increased customer satisfaction, efficient operations and greater job satisfaction for staff.

The comprehensive audit and restocking of workshop equipment and tools is the other major step that has been taken at THG in an effort to revamp its operations. With better tools and equipment the company hopes to deliver faster services while maintaining excellent quality workmanship in the service and repair of vehicles.

Feedback from car owners and analysts looking into the auto business will determine the extent to which these measures deliver the intended results. If you are a THG Vehicle Repair Shop customer, book your car for repair or service on 01993 700889 or http://www.thgwitney.co.uk