Technology can be a solution to these challenges for the Segway businesses, especially when it comes to booking management. How can an online booking system make the difference for a Segway company? Why is WebReserv a valuable online booking system for this industry? In the following article we will provide the answers.
Booking management is crucial for any tour company and any business that is focused on making their day to day operations more efficient. Online bookings are a great way to achieve this.
Today, most people prefer to book online because it is faster, easier, available 24/7, and the confirmation is immediate. Using phone and email as the main means of taking reservations is not enough anymore and can lead to a loss of reservations and a loss of revenue. For this reason, it is a wise business decision to utilize the Internet as another method for bookings because that is the only way to make the most of all the booking channels.
Segway Isle of Man is a small Segway startup that operates guided Segway tours on the Isle of Man (United Kingdom). They offer tours across Douglas Promenade taking in some of the sights and sounds and the rich history of this area. The most popular tour is the more adventurous off road 'safari' tour through some of the Island's beautiful forests, plantations and beaches.
Mark Davison, the founder of Segway Isle of Man, wanted to integrate a booking system into his webpage, and recently decided to choose WebReserv to do the job. He tells us about his experience with online bookings.
“When we were looking for a booking system we wanted something flexible enough to work with our business and not something we would have to shoehorn ourselves into. We also wanted something which was easy to work with and you didn't need to have a degree in computer programming to operate. WebReserv is very easy to set up and use. We had a few questions to begin with but the customer support is very good and they were always quick to come back to us with answers over the email or the telephone”.
He adds “I really like the idea of paying a fixed monthly fee, rather than a per sale commission. The ability to customize the templates is also very interesting, this allows us to include directions to the places we operate from and remind them to wrap up warm for their tours without having to send out separate emails for each booking. Finally, the ability for customers to buy personalized gift cards greatly increased our sales over the Christmas period.
When asked the question, “Do you think WebReserv is an adequate tool for businesses in your industry?” Mark Davison answers, “Yes, WebReserv has adequately met our needs as a business. Without it we would be relying on spreadsheets to monitor and analyze / track bookings.”
WebReserv is affordable, easy to set up, simple to manage, and you have the support of WebReserv throughout the entire process. Making your booking process seamless and automated will afford you the time to spend on what you love: taking care of your clients.
Martin Israelsen, the WebReserv founder says “In the last two years, the Segway industry has grown very much and it is not a surprise since Segway tours are so entertaining. However, we could observe that Segway businesses that were using a booking system and selling online gift cards (new WebReserv feature) were growing much faster than others. That is why we encourage all Segway companies to trial our system for free and make the most of the technology to help their business.”
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