Clare brings a wealth of experience and a solid understanding of contact centre operations and technologies to her new role. She previously operated as Contact Marketing Manager at BT Global Services, responsible for building and executing the marketing strategy for BT's on-site and cloud contact centre products. Prior to that, Clare worked as a CRM consultant for BT’s professional services organisation.
Based at the company’s headquarters in Basingstoke and reporting to Strategy Director Bethany Ayers, Clare will define and articulate the go-to-market strategy for NewVoiceMedia's products, alongside supporting the sales team's enablement and collateral development. Key to the role is translating technical features and upgrades into benefits and value that are meaningful to customers.
Bethany comments, “Clare’s appointment further reflects NewVoiceMedia’
Clare adds, “NewVoiceMedia’
NewVoiceMedia provides fast, flexible and cost-effective contact centre technology as a true cloud service over the Internet, similar to the business models of Amazon, Google and salesforce.com. The company serves customers in 30 countries on 5 continents, including Long Tall Sally, BT, Parcelforce, Denplan, Citizens Advice Bureau and Lumesse.
For further information, please visit www.newvoicemedia.com.