The Dudley Group NHS Foundation Trust has recently signed up to Docman RMS to manage and workflow all incoming referrals electronically following King’s College NHS Foundation Trust and Worcester Acute Hospitals NHS Trust.
The solution enables Trust’s to electronically manage all of their referrals, reduce back office administration processes, allow ease of access to referrals for clinicians, streamline pathways, provide consistent times of referral to booking and provide management data to improve processes. Using this intuitive software platform, Trusts can at the touch of a button know exactly where in the ‘system’ a referral is providing a responsive service to external organisations whilst processing referrals and urgent referrals within hours and subsequently offering a larger window to book appointments.
Martin Paxton, ICT Programme Manager, The Dudley Group NHS Foundation Trust “The Trust feels that Docman offers us the ability to streamline the referrals process across both our Acute and Community based services, enabling us provide a faster and more informed response to our patients and referrers. The Trust is working with PCTI to ensure that Choose and Book referrals are also within the workflow system to maximise the benefits to the Trust. The use of Docman allows the Trust to begin to remove paper processes as we look to move to a paper light environment.”
Ric Thompson, Managing Director, PCTI “The business case for managing referrals electronically is very compelling indeed, not only will a Trust see a significant amount of staff time saved but will be able to ensure that the highest levels of service are delivered.”
“Trusts will benefit from referral to booking times well with 24 hours, removing the hours spent manually handling paper documents and ‘posting’ them around an organisation. If a patient or practice calls for information, then it is easy to see when the referral was received and the pathway it has taken and where it is in the process. Trying to manage a paper process in the same way is impossible.”
“The Docman RMS electronic reports provide invaluable information enabling Trusts to make better decisions and evidence delivery against set KPI’s.”
To watch an overview video of Docman RMS, visit the website here: http://www.pcti.co.uk/