Ricoh Group, a company synonymous with quality products and services that improve the interaction between people and data, operates in more than 200 countries and regions, including Williamsburg County, SC. During a large IT project with their existing customer with Williamsburg County Government, Matt Kendzierski, IT Services District Manager at Ricoh Americas, discovered the customer needed to reduce his telecom expenses and gain additional visibility into their voice network.
“They wanted the ability to do call tracking and 911 alerts, toll charges, international blocks and some more advanced features. Long term, the county was hoping to charge back different departments for phone usage,” explained Kendzierski, who suggested a Fonality VoIP System to reduce their long distance call charges. To further satisfy their customer’s needs, Casey Green, South East Channel Manager with Fonality, recommended Metropolis’ OfficeWatch Telemanagement.
OfficeWatch Telemanagement tracks all inbound, outbound, and internal calls and provides users with a dashboard view of their voice network. In addition to its 911 alerting and toll fraud alarm tools, OfficeWatch includes over 200 reporting templates and customizable report options.
“They needed to assign account codes and track calls that way, then have [reports] emailed on a consistent basis,” described Green. “Fonality does have manual reporting you can pull out, however the Metropolis solution has more canned reporting, and automates the process.”
Kevin Blalock, Senior Engineer with Ricoh handled the customer’s installation and worked closely with them to ensure the system was configured properly and assist them in training. “The software was very easy to support, and getting assistance from Metropolis was very simple.”
“For larger organizations, [OfficeWatch]
For more information about Ricoh Americas, visit http://www.ricoh-
About Metropolis Technologies, Inc.
Metropolis Technologies, Inc. is a progressive telemanagement solution provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993. Metropolis’ products, including OfficeWatch Telemanagement, integrate seamlessly with most PBX systems to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and emergency notifications. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. http://www.metropolis.com