The HEAT expert advisers focus on helping customers achieve affordable warmth and lowering their energy consumption by negotiating better tariffs, reducing debt repayments and ensuring people get the discounts that they are entitled to. The team has also helped customers access a further £10,500 from trusts, or in compensation, to help with energy debts.
HEAT was initially part funded with support from the Scottish Government Wider Role Fund and funding from The Scottish Power Trust has contributed to this year’s costs. The project has been such a success that it has become a core Castle Rock Edinvar service.
Commenting on the award shortlisting managing director Alister Steele said;
“We are delighted that our HEAT service has been shortlisted for this prestigious sector award. The service is a part of our strategy to achieve affordable warmth and reduce energy consumption which has seen us also invest over £3 million in new boilers, doors and windows in the last 3 years and install 300 solar PV panels in our offices and sheltered housing developments. As well as design innovation in our new developments to ensure they are as energy efficient as they can be, we have also conducted research into how we make older homes more affordable to heat. It has only been possible through the expertise and passion of our staff and working in partnership with key stakeholders including our customers, energy companies, the Scottish Government, and voluntary agencies.”
The winners of the 2013 Chartered Institute of Housing Excellence Awards will be announced on 8th February 2013 at a ceremony in Glasgow.