The Southwest KIA team sure seems happy about what they get to do every day. James Seale, General Manager of Southwest KIA Mesquite says, “Our customers have always been our number one priority and that is just good business. But if the employer has happy and healthy employees then our customers will receive even better service.”
Southwest KIA has recently started the New Year promoting a much healthier life-style among all of their employees. They have encouraged employees to quit smoking by providing a smoke-free environment (80% of former smokers have quit or moved to electronic cigarettes), moved commissioned employees to salary, lessoned the total number of hours at the dealership by limiting the number of hours to 45 at the dealership, and encourage a balance between their family and work. In short, Southwest KIA is promoting a better quality of life for all of their team members. For updates on how the Southwest KIA dealership is doing, visit our Facebook page at https://facebook.com/
On-site wellness programs can also boost productivity. Wellness programs help people manage depression, stress and back pain, for example, which are some key causes related to why people are absent from or not fully engaged when they are in the workplace. Employers who increase health awareness are driving a change in behavior reported by the Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group.
A company that cares about its employees' health is often seen as a better place to work, and if employees are happy they tend to provide excellent customer service.
Winning the President`s club for the past 9 consecutive years is a testament to Southwest KIA’s entire team`s stellar customer service. Southwest KIA is proud of its standing in the community and support of local and national charities across the decade. The environment they have created is not only great for their customers but their employees as well, maintaining a level of employee retention far surpassing national standards within the auto industry. From KIA certified sales professionals to KIA certified service personnel the customer is always #1. Their mission is complete customer satisfaction and better quality of life for all of their employees.