Response to the Heightronic was positive, sales for their measuring instrument took off, and Scott added other items to their product list. In order to reach a broader client base, Scott and partners launched the QuickMedical website, which also provided easier distribution to their customers.
QuickMedical soon grew beyond both the garage and a one-man operation. Over time, Scott hired additional staff and relocated to a small warehouse in Snoqualmie, Washington. Within three years, QuickMedical out grew the location and the search for a permanent home started. In August, 2009, QuickMedical moved to Issaquah, choosing their current office and warehouse: 30200 S.E. 79th St., Suite 120, Issaquah, WA 98027-8792.
Rather than limiting themselves to online distribution, QuickMedical hired and trained a full-sales staff. Described as a close knit group of over 40 people, Scott and his team enjoy potlucks, making each other laugh, and challenging each other towards excellent quality and customer service.
“Our employees are educated on what is new in the market place. We bring suppliers in and have training a couple of times a month. Once we brought in an entire exam bed. All our employees go through training (warehouse, sales, customer service, etc.). We are very much hands-on. Our staff sees themselves as a cooperative element of the business. But it’s more than that even, our staff is the business.”
“We are all about customer service. We pride ourselves in all the knowledge we have regarding our services and product. We are willing to work with a customer in areas where large companies can’t.”
As the QuickMedical team prepares to celebrate 20 years in the medical supply business, they acknowledge the continued success of the Heightronic, which has grown and matured over the years into a continued frontrunner in today’s market. For more information about QuickMedical, visit their website, facebook page, email (customerservice (at) quickmedical (dot) com), or call them at 425-222-5963.