Diamond Rocks has a thirty day money back guarantee where customers can exchange their online orders or get a refund if they wish. This applies to jewellery ordered off of the site which is not bespoke. The merchandise has to be in the same condition as it was when they purchased it. A refund will be given to the customer once the product has been returned and received by Diamond Rocks and verified to be in new condition. Customers can either get a refund or exchange their merchandise for other merchandise if they are not happy with their purchase.
Diamond Rocks also has a guarantee for customers who use the ‘design your own ring’ feature on the site. For rings that were designed on the site as a surprise, as in case of engagement, there might be some unforeseen issues. For example, maybe the woman wants a different style of ring or maybe the proposal didn’t go as well as planned. In these situations, Diamond Rocks will allow customers to exchange their jewellery for another piece of jewellery that has an equivalent value.
Diamond Rocks wants to make all of their customers happy. The money back guarantee should give customers peace of mind knowing that they can get their money back or exchange the jewellery to get the jewellery that is right for them. Diamond Rocks has more than 100 testimonials from happy customers to attest to the great customer service that is offered.
About Diamond Rocks
Headquartered in UK Hatton Garden in London, Diamond Rocks is a company that delivers high quality diamond jewellery to customers in the UK. Backed by an international consortium which was founded in 1985, Diamond Rock has offices in some of the top cities in the world. They have buying headquarters in Dubai, New York, Tel Aviv, Mumbai, and Antwerp.
Diamond Rocks offers a wide variety of modern jewellery, designer jewellery, loose diamonds, and antique diamond rings. At any one time there are over 1,500 jewellery items stocked. Diamond rocks also designs jewellery with a free design service and has it manufactured in their own facility.
For more information, visit here : http://www.diamondrocks.co.uk/