Since assuming the operation of the company, the new management has increased staffing levels, launched an entirely new and modern website and reviewed and revised all company prices and policies. Back-office processes are now more automated with the goal of improving the customer experience and additional enhancements are planned in the near future. The new team is now focused on significantly expanding the product offering and is committed to making CCD Direct's customer service the best in the industry.
The new CCD Direct website features a streamlined user experience, convenient feature filtering and navigation, one-page checkout, and access to technical datasheets and user manuals. The new CCDDirect.com also features Price Match Promise and Product Question forms specific to each product. These new forms provide convenient customer access to support staff and allow for quick and accurate customer service. The site also includes a convenient method for completing a request for NET 30 terms.
CCD Direct features a great selection of industrial camera and vision accessories at great prices. It carries the entire lines of Sony, Hitachi, and Toshiba cameras and accessories. The robust lens lineup includes Computar, Fujinon, and Pentax lenses. The new management team is also in the process of greatly expanding the product offering in microscopy, low light surveillance and other accessories including frame grabbers, filters and lighting.
The responsibility for orders placed before November, 2012 belongs to previous management, however, customers are still invited to communicate with the company for resolution of any potential issues. CCD Direct is committed to provide best service to all customers- new and existing.
The company also announces that they have moved the business to a new location in Exton, PA. The new contact information is as follows:
64 E. Uwchlan Ave #267
Exton, PA 19341