New meta trends which are the result of more demanding customers – who expect exceptional customer experiences – as well as employees who seek purpose in their work, call for a new leadership model. The PACE™ Program responds to the evolving needs of leadership in a world of customer centricity and employee engagement. The program consists of four components: Purpose, Accountability, Challenge and Elimination of Obstacles. Managers will learn how to define a sense of purpose for employees, maintain employee accountability, create challenge for employees in the workplace, and eliminate obstacles that prevent employees from achieving exceptional performance.
“We live in a world of exceptional or nothing. Customers will no longer compromise. As such leaders need to evolve their leadership to correspond to these evolving trends. The PACE™ Program was designed to equip leaders with tools to lead customer experience, employee engagement and overall delivery of exceptional performance"
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