“Jeffrey is a leader within the industry and PACE”, stated PACE CEO, Phil Grudzinski. “By achieving his CEP designation, it solidifies his willingness to grow as an individual and a professional. He joins an elite group and should be proud of this accomplishment.”
Jeffrey Milberg is a contact center and direct marketing veteran having spent more than twenty five years in various teleservices functions. He was Sr. VP and general manager at Salesnet, Dun & Bradstreet’s telemarketing company. He later co-founded Telemarketing Concepts, Inc., a leader in B2B telemarketing, growing to six call centers in NY, NC and GA. In 2005, co-founded MPI Outsourcing, an international teleservices program and vendor management company with a network of call centers worldwide. He is currently a Business Development Executive at Interior Concepts, a manufacturer of contact center furniture and is also a Director at F J Associates, LLC an outsourcing and direct marketing consultancy. Jeff also serves on the Board of Directors of the PACE New York Metro Chapter.
The Customer Engagement Professional (CEP) Designation Program is jointly managed by PACE (formerly the American Teleservices Association)
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
Founded in 1983, as the American Teleservices Association it represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.