Zain Jordan is the dominant player in one of the most deregulated telecom markets in the MENA region. Jordan’s telecommunications sector is booming but with four operators competition is intense. Therefore Zain Jordan puts a strong focus on high quality demanding subscribers to gain competitive advantage. With Astellia’s high capacity Neptune probing system, Zain Jordan is able to identify the various applications and services being used by its subscribers and perform thorough QoE analysis and reporting.
Furthermore, Astellia’s VIP Care solution helps Zain Jordan monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue. It delivers actionable intelligence by correlating information including network, handset, voice and data service usage hereby allowing them to anticipate if an individual user is at risk of encountering any specific problem.
“We are very pleased to continue our long term partnership with Zain Jordan and are excited to help provide an enhanced customer experience to their 3.2M subscribers. Their strategic focus on delivering high performance networking infrastructure will contribute to maximum customer satisfaction and revenue potential.” comments Ali Wansa, Managing Director Middle East at Astellia.